Terms of Used

TERMS & CONDITIONS

THIS DOCUMENT IS AN ELECTRONIC RECORD IN TERMS OF INFORMATION TECHNOLOGY ACT, 2000 & RULES THEREUNDER AS APPLICABLE AND THE AMENDED PROVISIONS PERTAINING TO ELECTRONIC RECORDS IN VARIOUS STATUTES AS AMENDED BY THE INFORMATION TECHNOLOGY ACT, 2000. THIS ELECTRONIC RECORD IS GENERATED BY A COMPUTER SYSTEM AND DOES NOT REQUIRE ANY PHYSICAL OR DIGITAL SIGNATURES. THIS DOCUMENT IS PUBLISHED IN ACCORDANCE WITH THE PROVISIONS OF RULE 3 (1) OF THE INFORMATION TECHNOLOGY (INTERMEDIARIES GUIDELINES) RULES, 2011 THAT REQUIRE PUBLISHING THE RULES AND REGULATIONS, PRIVACY POLICY AND TERMS OF USE FOR ACCESS OR USAGE OF WWW.GOYALSONS.COM PLEASE READ THE FOLLOWING TERMS AND CONDITIONS VERY CAREFULLY AS YOUR USE OF SERVICE IS SUBJECT TO YOUR ACCEPTANCE OF AND COMPLIANCE WITH THE FOLLOWING TERMS AND CONDITIONS (“TERMS”). BY SUBSCRIBING TO OR USING ANY OF OUR SERVICES YOU AGREE THAT YOU HAVE READ, UNDERSTOOD AND ARE BOUND BY THE TERMS, REGARDLESS OF HOW YOU SUBSCRIBE TO OR USE THE SERVICES. IF YOU DO NOT WANT TO BE BOUND BY THE TERMS, YOU MUST NOT SUBSCRIBE TO OR USE OUR SERVICES.


INTRODUCTION

WELCOME TO THE GOYALSONS.COM (“WEBSITE” OR “GOYALSONS.COM”) SERVICE PROVIDED BY GOYALSONS. THIS WEBSITE/APP/CHATBOT IS OWNED AND OPERATED BY GOYALSONS. (‘GOYALSONS’ OR ‘GOYALSONS SHOP’, ‘WE’ OR ‘US’ OR ‘GOYAL SONS ‘). REGISTERED OFFICE: UMANG TOWER, 5TH FLOOR, MINDSPACE, OFF. LINK ROAD, MALAD (WEST), MUMBAI, MAHARASHTRA – 400 064. IN USING THE GOYALSONS.COM SERVICE, OF GOYALSONS YOU ARE DEEMED TO HAVE ACCEPTED THE TERMS AND CONDITIONS OF THE AGREEMENT LISTED BELOW OR AS MAY BE REVISED FROM TIME TO TIME, WHICH IS, FOR AN INDEFINITE PERIOD AND YOU UNDERSTAND AND AGREE THAT YOU ARE BOUND BY SUCH TERMS TILL THE TIME YOU ACCESS THIS WEBSITE/APP/CHATBOT. IF YOU WANT TO ASK US ANYTHING ABOUT THESE TERMS & CONDITIONS OR HAVE ANY COMMENTS OR COMPLAINTS ON OR ABOUT OUR WEBSITE/APP/CHATBOT, PLEASE WRITE TO US AT   CUSTOMERCARE@GOYALSONS.COM 

TERMS & CONDITIONS FOR GOYALSONS SHOP COUPON’S & DISCOUNTS

  • The offer is valid only for orders placed on www.Goyalsons.com and on Shopping App
  • Maximum discount applicable is Rs.800
  • To avail this discount, please type the coupon code in the ‘Coupon Code’ box provided on the shopping bag page during checkout.
  • The discount will not be applicable on Clinique, Bobbi Brown, Estee Lauder, Mac, , Haute Curry, Lakme Eyeconic Kajal’, Kashish, Vettorio Fratini, Elliza Donatein, Karrot, Life, Fratini Women, Clovia, Casio Watches, Nautica, Being Human, Jockey, Nebula, Loccitane, Roberto Cavalli, Calvin Klein, Davidoff, Faces, Fine Jewellery, Gold & Silver Jewellery, Echo Dot, Fire TV, Kindle, Echo, E-Reader Accessories, Gold Coins, Gift Vouchers/Cards/Topups, E-Gift Vouchers, First Citizen membership card. .
  • Coupon not applicable on purchase of more than 5 products in one transaction/order.
  • Coupon will not be applicable during End of Season Sale.
  • The offer is valid only for successful/approved transactions.
  • No two offers can be available simultaneously.
  • Standard www.Goyalsons.com Terms & Conditions apply.
  • The discount offer cannot be combined or exchanged with any other offer provided by www.Goyalsons.com
  • The Approval of the order is at the sole discretion of www.Goyalsons.com
  • Goyalsons Shop Ltd. Reserves the right at any time, without notice, to add/alter/change/ or vary any or all of these terms and conditions or to replace, entire or in part, this offer by another offer, whether similar to this offer or not, or to withdraw it altogether.
  • In the event of non-happening, cancellation or partial happening of the offer for reasons beyond anybody’s control or Act of God, neither Goyalsons Shop nor their agent, sponsors nor their agent, successors or assigns shall be liable to any of the customers participating in the offer.
  • By participating in the promotional offer, the Customers shall be deemed to have accepted these Terms and Conditions.
  • Any disputes arising out of this offer shall be subject to the exclusive jurisdiction of courts in Mumbai only.
  • We do not return or exchange Gift Vouchers, Fine Jewellery, Gold Jewellery, Gold Coins, Undergarments, Altered Garments, Cosmetics & Perfumes, Sunglasses, First Citizen Card and Watches for hygiene and other reasons.

Terms & Conditions for E-Gift Voucher

  • E-Gift voucher is redeemable for merchandise at website/app/chatbot www.Goyalsons.com, Goyalsons Shop, Goyalsons Shop Airport Stores, Home & Mothercare* (*Operated by Goyalsons)within India.
  •  
  • Purchase of Mobiles, Mobile Phone Accessories, Cameras, mp3 players, laptops, 22K & 24K Gold Jewelry & Gold Coins of any Jewelry brand is not allowed through this E Gift Voucher.
  • E-Gift Voucher is not redeemable for cash or credit nor can be exchanged for a gift voucher/Gift card.
  • E-Gift Voucher cannot be reloaded.
  • E-Gift Voucher is valid for a period of 1 year from its date of issue.
  • If the E Gift Voucher is lost or stolen, neither will a new E-Gift Voucher will be issued nor will the money be reimbursed in any manner.
  • Goyalsons shall not be liable and responsible for any unauthorized and/or fraudulent purchase/s made using this E Gift Voucher. The holder of this E Gift Voucher shall be solely responsible for the safe custody of the E Gift Voucher and the credentials mentioned on it.
  • No duplicate E-Gift Voucher will be issued.
  • E-Gift Voucher is property of Goyalsons to whom it should be returned on request.
  • Goyalsons Shop reserves the right to amend the terms & conditions at its discretion without prior notice.
  • Dispute/s subject to Mumbai jurisdiction.

Terms & Conditions for SS Credits

  • Balance in SS Credits can be redeemed for merchandise at website/app/chatbot www.Goyalsons.com and the Goyalsons Shop mobile applications for shopping.
  • By using SS Credits, you agree to all Terms & Conditions for SS Credits.
  • Balance in SS Credits is not redeemable for cash or credit nor can be exchanged for a e-gift voucher/gift voucher/gift card.
  • Balance in SS Credits must be utilized by indicated expiry date. The expiry date of individual line items under SS Credits cannot be extended under any circumstances.
  • If any one or more of Gift Cards or E-Gift Voucher is loaded into SS Credits, then it cannot be used from outside of SS Credits for transaction involving combination of payment tenders Gift Cards and / or E-Gift Voucher along with SS Credits at website/app/chatbot www.Goyalsons.com and the Goyalsons Shop mobile applications for shopping.
  • Goyalsons shall not be liable and responsible for any unauthorized and/or fraudulent purchase/s made using SS Credits. The holder of SS Credits account shall be solely responsible for the safe custody of the account and the credentials associated with its access and redemption.
  • The order of redemption of individual line items in SS Credits is based on nearest date of expiry. This cannot be changed.
  • Goyalsons Shop reserves the right to amend the terms & conditions at its discretion without prior notice.
  • Dispute/s subject to Mumbai jurisdiction.

Payment Terms

  • You agree to pay the price applicable for the product or service on our website/app/chatbot (Goyalsons.com) and the Goyalsons mobile applications for shopping at the time you submitted your order (Product Price).
  • All payments are non-refundable (except as expreGoyal Sons y set forth in the Terms and Conditions).
  • For order value greater or equal to Rs.50,000/- you will be requested to share any one of the identity proof such as Aadhaar card, PAN card or Driving license to process the order.

Terms & Conditions for COD

  • The maximum order value for COD is Rs.10,000
  • The minimum order value for COD is Rs.499/-
  • The minimum shipping fee of Rs.100/- will be charged for an order value lesser than Rs.900/-. This will be added on the payment page before completing the purchase.
  • Fine jewellery, products with warranty cards, high value products, Gift Vouchers
  • First Citizen membership purchase, or Store Credits cannot be paid by using COD option.
  • Please make ONLY Cash Payment at the time of delivery.
  • Cash to be paid before accepting and opening the parcel.
  • There are no additional delivery charges for COD option

In light of COVID-19 situation, we are extending the validity of all Gift Card/EGift Card expired during the lockdown period.

For revalidation you may write to us on customercare@Goyalsons.com or call +91 9999506777. 
The request shall be accepted only after due verification and subject to the applicable terms and conditions at the time of issuance of voucher.

Revalidation of Expired Goyalsons Shop Credit Note

In light of COVID-19 situation, we will extend the validity of credit notes expired during the lockdown period. Please walk in to your nearest store for assistance once its open.

The request shall be accepted only after due verification and subject to the applicable terms and conditions at the time of issuance of credit note.

Ownership of Rights

All rights, including copyright, in this website/app/chatbot are owned by or licensed to Goyalsons. Any use of this website/app/chatbot or its contents, including copying or storing it or them in whole or part, other than for your own personal, non- commercial use is prohibited without the permission of Goyalsons. You may not modify, distribute or re-post something on this website/app/chatbot for any purpose.
Accuracy of Content and Invitation to Offer
Goyalsons Shop has taken every care in the preparation of the content of this website/app/chatbot, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. All prices are displayed inclusive of GST. Packaging may vary from that shown. The weights, dimensions and capacities given are approximate only. We have made every effort to display as accurately as possible the colours of our products that appear on the website/app/chatbot. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery. To the extent permitted by applicable law, Goyalsons Shop disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website/app/chatbot. GoyalsonsShop shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website/app/chatbot.
All products/services and information displayed on Goyalsons.com (“Website/app/chatbot” or “Goyalsons.com”) constitute an invitation to offer. Your order for purchase constitutes your offer which shall be subject to the terms and conditions as listed herein. Goyalsons.com reserves the right to accept or reject your offer in part or in full. Our acceptance of your order will take place upon dispatch of the product(s) ordered. Dispatch of all the product(s) ordered, may or may not happen at the same time, in such a scenario that portion of the order which has been dispatched will be deemed to have been accepted by Goyalsons.com and the balance would continue to be on offer to Goyalsons.com and Goyalsons.com reserves the right to accept or reject such balance order. No act or omission of Goyalsons.com prior to the actual dispatch of the product (s) ordered will constitute acceptance of your offer. If you have supplied us with your email address, we will notify you by email as soon as possible to confirm receipt of your order and email you again to confirm dispatch and therefore acceptance of the order.
Eligibility to Use
Use of the Website/app/chatbot is available only to persons who can form legally binding contracts under applicable law. Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Website/app/chatbot. If your age is below 18 years you are prohibited to use/purchase/contract from/with this website/app/chatbot. Such persons are also prohibited from purchasing any material which is for adult consumption the sale or purchase of which to/by minors are strictly prohibited. Goyalsons.com reserves the right to terminate your membership and refuse to provide you with access to the website/app/chatbot if Goyalsons.com discovers that you are under the age of 18 years. The website/app/chatbot is not available to persons whose membership has been suspended or terminated by Goyalsons.com for any reason whatsoever. If you are registering as a business entity, you represent that you have the authority to bind the entity to this User Agreement. Unless otherwise specified, the materials on this website/app/chatbot are directed solely at those who access this web from India. Goyalsons.com makes no representation that any products or services referred to in the materials on this web are appropriate for use, or available outside India. Those who choose to access this website/app/chatbot from outside India are responsible for compliance with local laws if and to the extent local laws are applicable. Goyalsons.com will deliver the products only within in India and will not be liable for any claims relating to any products ordered from outside India. Some Indian states prohibit direct sale of merchandise from other states and require special documentation to effect such a sale without dual taxation, if Goyalsons.com receives a order from such states or to be delivered to such states (to see a list please refer our shipping policy) under such circumstances Goyalsons.com retains the right to accept or reject the order.
Those who choose to access this website/app/chatbot from Indian states which restrict such use are responsible for compliance with local laws if and to the extent local state laws are applicable. Goyalsons.com will deliver the products only within states having open import policy and will not be liable for any claims relating to any products ordered from restricted states.
Except where additional terms and conditions are provided which are product specific, these terms and conditions supersede all previous representations, understandings, or agreements and shall prevail notwithstanding any variance with any other terms of any order submitted. By using the services of Goyalsons.com you agree to be bound by the Terms and Conditions.
Account and registration obligations
Customers opting for guest checkout will be automatically registered once order is successfully placed.
Your Information is defined as any information you provide to us in the registration, buying or listing process, in the feedback area or through any e-mail feature or a written letter or form mailed or submitted to any of our stores and offices. We will protect your Information in accordance with our Privacy Policy . If you use the Website/app/chatbot, you are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. Goyalsons Shop shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account. If you know or suspect that someone else knows your password or suspect any unauthorised use of your password you should notify us by contacting us immediately through the address provided in the beginning of this agreement. If Goyalsons.com has reason to believe that there is likely to be a breach of security or misuse of the Goyalsons.com Website/app/chatbot, we may require you to change your password or we may suspend your account without any liability to Goyalsons.com.
Goyalsons.com does not want to receive confidential, proprietary or trade secret information through this Website/app/chatbot (excluding information related to any order you submit). Please note that any information, materials, suggestions, ideas or comments sent to Goyalsons.com will be deemed non-confidential. By submitting any such information, you are granting Goyalsons.com an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute such materials, information, suggestions, ideas or comments for any purpose whatsoever. However, we will not use your name in connection with any such materials, information, suggestions, and ideas or comments unless we first obtain your permission or otherwise are required by law to do so

You also agree and confirm:

  • To provide true, accurate, current and complete information about yourself as prompted by Goyalsons Shop registration form or guest details form (such information being the “Registration Data”).
  • To maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, incomplete, or not current or if Goyalsons.com has reasonable grounds to suspect that such information is untrue, inaccurate, and not current or not in accordance with the User Agreement, Goyalsons.com has the right to indefinitely suspend or terminate your membership and refuse to provide you with access to the Website/app/chatbot.
  • That in the event that a non- delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by Goyalsons.com for redelivery shall be claimed from you and you shall pay such cost.
  • That you will use the services provided by Goyalsons.com, its affiliates, consultants and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using the Website/app/chatbot and transacting on the Website/app/chatbot.
  • You will provide authentic and true information in all instances where such information is requested of you. Goyalsons.com reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), Goyalsons.com has the right in its sole discretion to reject the registration and debar you from using the Services of Goyalsons.com and or other affiliated website/app/chatbot without prior intimation whatsoever.
  • That you are accessing the services available on this Website/app/chatbot and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Website/app/chatbot
  • That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.
  • That before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale and invitation of offer included in the item’s description.

Usage Restrictions
You shall not use the Website/app/chatbot for any of the following purposes:

  • Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material
  • Transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.
  • Gaining unauthorised access to other computer systems.
  • Interfering with any other person’s use or enjoyment of the Website/app/chatbot.
  • Breaching any applicable laws;
  • Interfering or disrupting networks or website/app/chatbot connected to the Website/app/chatbot.
  • Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.

First citizen membership program and its members

Members of First Citizen Loyalty Program of Goyalsons Shop can accrue reward points for purchases made at Goyalsons.com within the Terms of Use (Available in all our stores) defined by First Citizen Program. Goyalsons.com has a detailed account linking process to enable customers to redeem their reward points online. Customers have to fill and submit a separate form to activate this facility and acknowledge that they are solely responsible for risks associated with activating online reward point redemptions and will not hold Goyalsons Shop or any of its subsidiaries responsible for any loss arising due to such transactions. For online point redemptions, Goyalsons.com reserves the right to obtain collateral authorization on members credit / debit card for the full value of the order, even if the member is redeeming sufficient points to meet the order value. Such authorization will be subsequently reversed upon successful capture of the reward points from the members First Citizen Account.
During End of Season Sale, Golden Glow First Citizens get an additional 5%* discount (as First Citizen Reward Points) on net prices of sale merchandise. For eligible customers, 5% extra discount will be reimbursed in the form of points. 

For orders placed via Cash on Delivery, no points will be earned.

By choosing to link your First Citizen Membership with your Goyalsons.com account and redeem your reward points online you agree that your credit/debit card will be authorized for the full value of your order, even if you have chosen to pay partly or fully by First Citizen Reward Points redemption. If at the time of shipping your order, the reward point balance which you have chosen to redeem is available, then only the excess amount, if any, shall be charged to your credit/debit card

However, if the reward point balance is insufficient at the time of shipping your order, your credit / debit card shall be charged for the shortfall in reward point balance.

Quantity restrictions

Goyalsons.com reserves the right, at our sole discretion, to limit the quantity of items purchased per person, per household or per order. These restrictions may be applicable to orders placed by the same account, the same credit / debit card, and also to orders that use the same billing and/or shipping address. We will provide notification to the customer should such limits be applied. Goyalsons.com also reserves the right, at our sole discretion, to prohibit sales to any one as it may deem fit.

However, in some cases where the order quantities are large, we may verify in order to ensure your security, to confirm that you have indeed ordered for these items
Order placed by Cash on Delivery are restricted to a count of 5 orders per day with a maximum limit of 25 orders per month.

There are no restrictions to the maximum number of prepaid orders that can be placed in a day/month.

Exactness not guaranteed

Goyalsons.com hereby disclaims any guarantees of exactness as to the finish and appearance of the final Product as ordered by the user.

Pricing information

While Goyalsons.com strives to provide accurate product and pricing information, pricing or typographical errors may occur. Goyalsons.com cannot confirm the price of a product until after you order. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Goyalsons.com shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched. In the event that an item is mis-priced, Goyalsons.com may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been dispatched, your offer will not be deemed accepted and Goyalsons.com will have the right to modify the price of the product and contact you for further instructions using the e-mail address provided by you during the time of registration, or cancel the order and notify you of such cancellation. In the event that Goyalsons.com accepts your order the same shall be debited to your credit / debit card account and duly notified to you by email that the payment has been processed. The payment may be processed prior to Goyalsons.com dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit / debit card account.

GST
Reduced price will be inclusive of GST

In case of mispricing

Despite our best efforts, a small number of the many hundreds of items in our catalogue are mispriced. However, we verify prices as part of our dispatch procedures. If an item’s correct price is lower than our stated price, we charge the lower amount and send you the item. If a product’s correct price is higher than our stated price, we will cancel your order and notify you of that cancellation.

We strive to provide you with best value. However, sometimes a price online may not match the price in a store in your particular geographic region and store pricing may sometimes differ from online prices. Prices and availability are subject to change without notice.

Cancellation by Goyalsons.com

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will inform you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is cancelled after your credit / debit card has been charged, the said amount will be reversed back in your Card.

We will seek authorization on your Card for the aggregate amount of the order placed by you, however, we may charge your card (capture) only with the amount corresponding to the actual portion of the order that we are able/willing to fulfill, and any associated shipping charges/taxes and levies etc. Any surplus amount, for which we might have originally sought and received an authorization on your card from your Card Issuer, if not captured by us in the time period stipulated by our Merchant Banker, will not be captured / charged. If however the same is charged to your card / bank account in error, we will refund it as soon as the same is realized by us or brought to our notice, whichever is sooner. Goyalsons.com reserves the right to capture / charge your card to the full or partial authorized amount for the concerned order

Cancellation of fraudulent orders

To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, Goyalsons.com reserves the right to cancel pending and future orders without any liability. Goyalsons.com also reserves the right to refuse or cancel orders in scenarios like inaccuracies in pricing of product on website/app/chatbot and stock unavailability. We may also require additional verifications or information before accepting any order. If your order is cancelled after your card has been charged, the said amount will be reversed to your Card Account. Any promotional voucher used for the cancelled orders may not be refunded.

Cancellations by the customer

You may cancel your order or some items in your order before we bill and ship the items. You may also exchange the merchandise or get a refund by returning the merchandise (with the exception of perishables, made to order, or items of personal hygiene such as under garments and cosmetics) in unused, saleable condition in its original packaging along with original tags, for a return or an exchange, within 14 days from the date on which these goods are delivered. For details of how to exercise this right please see our Returns Policy. Goyalsons.com does not accept returns or exchanges of jewellery, fragrances, cosmetics, sunglasses, innerwear (under garments), swimwear, gift vouchers, First Citizen Membership, mobile phones/ MP3 players, and any made to order or altered merchandise. In case we receive a cancellation notice and the order has not been processed /approved by us, we shall cancel the order and refund the entire amount, if any, charged to your card. However, orders placed for the First Citizen Membership or gift vouchers cannot be canceled or returned. The customer agrees not to dispute the decision made by Goyalsons.com and accept Goyalsons.com decision regarding the cancellation.